An IT managed services company, located just outside Suntrust park, home of the Atlanta Braves| 770-933-7011

On-Site Support

On-Site Support

SunLink Health Systems Technology provides On-Site support for hardware and software requests, user account management across all applications- including off-the-shelf tools, configured third-party vendor applications or customized applications. Our long-term Healthcare industry-experienced support services allow administrative and clinical staff the ability to improve their overall technology experience that simultaneously improves patient care. 

Our On-Site support resources quickly resolve cases escalated from a help-desk or other problem tracking method, and provide IMAC (Install, Move, Add, Change) services within HIPAA compliant secure environments.

Support Services include:

Hardware Support: PC and printer/fax/scanner configuration and break-fix services, including mobile device support.

Software Support: Application support, including user administration, new hire set-up and termination processing, escalated troubleshooting of enterprise software, client-customized software, and web portals/applications.

Email and Network Access Administration.

Connectivity troubleshooting and networking support for all company applications.

User account management, customer access level administration and external vendor support for all business applications.

General troubleshooting and problem resolution of desktop, laptop, mobile devices, printers and network issues (i.e., switches, wireless access points)

Software updates to workstations and server software such as Office, Adobe, Java

Pre-planned client specific software update(s) in coordination with software vendor(s)

User account setups for local network access

New workstation deployment

Minor computer moves and changes such as relocating an employee’s work area or workspace rearrangement

Coordination with facilities personnel in cabling or wireless deployments

Making recommendations on IT related issues and projects